Organizational communication analysis paper Essay

Organizational communication analysis paper - Essay Example This is also to achieve uniformity and consistency in production and to make quality and output predictable. Scientific Management is an engineering approach to achieve efficiency in the workplace where the organization can be likened to a machine which is composed of several parts that should work together to achieve optimum efficiency. This principle can be applied the Metropolitan Medical Group case to improve their service rating and arrest their declining revenues. In MMG, the administration and staff already the desired performance which is â€Å"leeway service† where Mike Taslow, the CEO of MMG elaborated to Betty McDaniel the newly hired director patient care â€Å"Patient should expect the same procedures, the same treatment from our staff, and the same efficiency from all the various departments of the MMG (Turner and Krizek 219). This is the same principle of Taylor’s uniform output albeit the setting is on a health care facility and not on a manufacturing plant. The problem in MMG was obvious. From the patient’s point of view evident with Betty’s interview with patients (Miriam), the appointment procedures was far from the ideal and causes the hospital’s service rating to drop. On the part of the employees, they are blaming the patients for not being educated of their system and has to coordinate with their friends in other department to fix things up. This shows the problem that Taylor identified as a cause of inefficiency which in the case of MMG, staffs are coordinating on a â€Å"personal level† rather than a established procedure causing inefficiency and ultimately, poor service rating. This issue could be solved by using Taylor’s scientific management approach to clearly define and establish systems and procedures, break down work to specific tasks and to quantify every work involved with the end of providing the same quality of